COMPLAINT E-FORM

Instruction: For use by students who wish to make a formal complaint and are unable to resolve it through an informal resolution process (where appropriate) as per the Complaints & Appeals Policy and Complaints and Appeals Procedures.

Section 1: Student details

First name *

Last name *

Student ID number *

Email address *

Residential address in Australia *

Phone/mobile number *

Section 2: Type of complaint

Select the type of complaint *

Academic complaint *

Assessment result / final grade review outcome

Notice of academic / course progression

Intention to Report / cancel

Quality of course delivery or subject content

Other: (please specify) Other: (please specify)

Relevant subject/s (enter subject code only) *

Non-academic *

Refund or fees related

Release request rejection

Withdrawal or deferral rejection

Notice of suspension, exclusion or expulsion

Abuse/racial/sexual harassment

Operations, facilities or administrative issues

Dispute with a staff member

Dispute with a student

Other: (please specify) Other: (please specify)

Please state the ICMS policy and procedures this appeal relates to. You can find a comprehensive list of all ICMS Policies and procedures via the ICMS Policy Library. *

Section 3: Details of informal resolution process

Did you attempt to informally resolve/ discuss your complaint with the relevant staff? *

Yes

Discussion date * +

Who did you discuss your complaint with? *

Please provide a brief summary of the discussion outcome *

Section 4: Complaint details

Date of the incident or dispute / or the date of the outcome you are unhappy with * +

Location of incident (if applicable) *

Name(s) of persons involved (if applicable) *

Please provide a brief summary of your complaint *

What is the outcome you are hoping to achieve from this complaint? *

Please state the ICMS policy and procedures this complaint relates to. You can find a comprehensive list of ICMS policies and procedures from the ICMS Policy Library. *

Section 5: Supporting documentation

Please upload any supporting evidence *

Section 6: Declaration

Declaration statement: * 🛈

I have read and understood the process and requirements of the Complaint & Appeals Policy and Complaints and Appeals Procedures.

I declare that the information provided by me on this form is true and correct.

I agree and give my permission to the Institution to the release of personal information for the purpose of resolving this complaint.

International College of Management, Sydney Pty Ltd ACN 003 144 045 ATF The ICTHM Trust ABN 54 174 259 919, trading as International College of Management, Sydney and Aspire Institute, Aspire English, International Sport College of Australia CRICOS Provider Code: 01484M, TEQSA ID: PRV12025