Adult Dogs (Over one-year-old) will be given a full physical and have everything checked by our vet before it comes to you. If he finds any issues whatsoever we will not ship the dog. This would not only be dishonest but also against the law and airline regulations. Adult dogs are guaranteed for a period of 2 years from the purchase date.
We will replace the dog as soon as a suitable replacement is obtained if the dog is found to have any major health issues that are deemed congenital defects in nature. Also covered will be incurable heartworms, terminal cancer and any eye issues that would cause the animal to be blind in one eye or both.
If you receive a sick dog you must call us within 4 hours of the plane's landing time and explain the situation. No exceptions. We will then logically discuss the best course of action to take for the dog's well being. Even if you disagree with us you must still follow any instructions given to the letter or all health guarantees are void. At no time does the kennel make or imply that we will cover any medical care costs. This is done on a case by case basis. At no time do we agree to provide a cash refund for the cost of the dog as opposed to replacing him.
All adult dogs are given a rabies vaccination and disease booster before shipment. The booster shot is the same one described below for puppies.
Once an adult dog arrives at your place you have 10 days to have your vet check him. If your vet finds a minor issue (ear infection, small cut etc.) it falls under your care. If there is a major issue that falls under the categories above you should contact us to discuss a solution.
Puppies and young adults ( Dogs under 1 year old ) come with a 100% health guarantee through the age of two years from the date of birth.
We will replace the dog as soon as a suitable replacement is born at our kennel if the dog is found to have any major health issues that are deemed congenital defects in nature. Also covered will be cancer and any eye issues that would cause the animal to be blind in one eye or both. Also covered will be canine distemper, hepatitis, adenovirus, 4 strains of leptospirosis, parvovirus, and coronavirus providing that the owner can provide a certified copy of vet records which show standard vaccinations have been provided on schedule. Kidney issues such as urinary tract infection (UTI) are not covered however crystals in the urinary tract, kidneys or bladder may be covered if they are proven to be long term problems and date back to birth.
Hip and elbow skeletal issues are a concern for any buyer and especially those buying a puppy. We are committed to making sure your puppy does not develop these issues. Breeding 100% perfect parents are one key to making sure your dog doesn't develop skeletal issues as he grows. In the event that your puppy does develop these issues, we will need to see how severe they are and whether or not this prevents the dog from performing his job or sport. We will ask for x-rays from your vet and permission to speak to the vet. If the dog does have a legitimate skeletal issue we will supply another puppy to you from a future litter and you may keep the dog you have. Feeding puppies adult dog food with too much protein has been proven to cause skeletal defects in dogs. Please protect your puppy and investment by feeding only quality puppy foods.
The puppy will be vaccinated starting at 6 weeks of age and then every 2 weeks against canine distemper, hepatitis, adenovirus, 4 strains of leptospirosis, parvovirus, and coronavirus. The dog will also be given ( at 3 weeks ) Bronchi-Shield III - Bordetella + Adenovirus + Parainfluenza. None of these illnesses are covered under our health warranty because we vaccinate the dogs properly and on schedule while they are here and have no control once they leave our care. The buyer must follow through with any medical care needed for the dog as routine services.
If you obtain your puppy at 8 weeks old it is still in need of at least 2 more vaccinations at 10 and 12 weeks.
We may ask for records that show that the dog received these shots in addition to a rabies vaccination at any time if you place a claim with us for a sick dog. If your puppy or young adult becomes sick with a terminal illness we may ask that you have the dog euthanized. If this is the case we will replace the dog and pay shipping with a dog of equal or greater value.
If you place a claim with us for a sick dog we will ask for photos and / or video of the dog to be emailed to us. We do not require anything fancy and cell phone photos/videos will be fine. We will ask for vet records to be sent to us and that you give your vet consent to speak to us or our vet at our discretion.