Documentation -> FAQ -> General

General FAQs:

Is there a phone number where I can contact you? I need help ASAP!
How do I become a Professional Member?
I am already a paid member, but I still see ads.
Will users of my form see advertising?
I have built my form, how do I add it to my own website?
How long does my free account last?
Why do I keep getting logged out? (Session has Expired)
How do I permanently delete my account?
I am looking at my form, but it is an older version. Why is this happening and how do I fix it?
Do you have an affiliate program?
My web developer has left and I don't know my account or password. What can I do?
I have already created a form in another software product. Can I use it on FormSite?
What is your privacy statement? How will you use the data collected in my form?
Can I accept credit card or other sensitive data using your forms?
Can your service handle my high-volume survey?
Can your service be integrated with a payment service like PayPal, Authorize.net, or Stripe?
My form shows "This FormSite.com account has exceeded its capacity." at the top. Why is this there, and how do I remove it?
Are your secure forms safe?
What does "Remember Me" mean on the Login page?
Do you have video tutorials?
How do I open/close a survey?
Can I host the form on my own website/server?
Can I change the text of the Submit button, or other generated messages?
Are you HIPAA compliant?
Can I pre-fill information for my users?
Help! I forgot my username and/or password!
Can I score or grade my user's responses?
My account username shows up in my form's URL. How can I change this?
Can I add my forms to my Wordpress page?