DISCIPLINARY ACTION FORM (DAF) PORTAL

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NOTICE OF ABSENTEEISM/WORKED HOURS PERFORMANCE DISCIPLINARY ACTION

This notice is to inform you of the Company's recognition of what it deems to be a failure to meet minimum attendance expectations per the company handbook. The intent is to define for you the seriousness of the situation so that you may take immediate corrective action.

While we understand that there are many good reasons why even our best employees might miss work from time to time, the attendance corrective action process is in place to ensure consistency in the adherence to the minimum standards set forth for all company employees.

The Company requires that employees provide the highest level of commitment and responsibility to our organization and to each other. Each individual employee affects, not only the Company’s ability to provide our clients with quality service and performance but also affects each employee’s productivity and job satisfaction. To preserve client relationships and maintain employee morale each employee is expected to be present and on time to their scheduled shift. All employees are required to work their scheduled shift depending on the program that an employee is assigned to. Any time missed during the course of the pay period cycle is to be made up during the week in which the hours were missed, unless the program is approved for overtime, or unless the employee has PTO pre-approved in the system.

As of the date of this notice, we have recorded this as an occurrence and a copy of this disciplinary action form has been placed in your personnel file with human resources.

Further occurrences of may result in further disciplinary action up to and including the termination of your employment with the Company.

It is our intention that this notification will have a positive result on your future employment with the company name. It is the Companys hope that your acknowledgment of the seriousness of the situation can bring about corrective action and change.

If you would like further clarification of this or any Company policy please contact me your supervisor or you can submit additional questions to humanresources@massmarkets.com.

The Company reserves the right to skip any of the above steps up to and including termination.

NOTICE OF JOB PERFORMANCE DISCIPLINARY ACTION

This notice is to inform you of the Company's recognition of what it deems to be a failure to meet minimum job performance expectations. The intent is to define for you the seriousness of the situation so that you may take immediate corrective action.

While we understand that there are many reasons why your job performance has not been satisfactory, the job performance corrective action process is in place to ensure consistency in the adherence to the minimum standards set forth for all company employees.

The Company requires that employees meet minimum performance standards as part of their obligation to themselves, the company and to other employees. Each individual employee affects, not only the Company’s ability to provide our clients with quality service and performance but also impact the growth potential and th interests of other employees invested in the success of the Company and program.

As of the date of this notice, we have recorded this as an occurrence and a copy of this disciplinary action form has been placed in your personnel file with human resources.

Further occurrences of may result in further disciplinary action up to and including the termination of your employment with the Company.

It is our intention that this notification will have a positive result on your future employment with the company name. It is the Companys hope that your acknowledgment of the seriousness of the situation can bring about corrective action and change.

If you would like further clarification of this or any Company policy please contact me your supervisor or you can submit additional questions to humanresources@massmarkets.com.

The Company reserves the right to skip any of the above steps up to and including termination.

NOTICE OF MISCONDUCT DISCIPLINARY ACTION

This notice is to inform you of the Company's recognition of what it deems misconduct and/or unprofessional behavior The intent is to define for you the seriousness of the situation so that you may take immediate corrective action.

The Company requires that employees conduct themselves with the highest level of professionalism as part of their obligation to themselves, the company and to other employees. Each individual employee affects, not only the Company’s ability to provide our clients with quality service and performance but also impact the growth potential and th interests of other employees invested in the success of the Company and program.

As of the date of this notice, we have recorded this as an occurrence and a copy of this disciplinary action form has been placed in your personnel file with human resources.

Further occurrences of may result in further disciplinary action up to and including the termination of your employment with the Company.

It is our intention that this notification will have a positive result on your future employment with the company name. It is the Companys hope that your acknowledgment of the seriousness of the situation can bring about corrective action and change.

If you would like further clarification of this or any Company policy please contact me your supervisor or you can submit additional questions to humanresources@massmarkets.com.

The Company reserves the right to skip any of the above steps up to and including termination.

NOTICE OF INSUBORDINATION DISCIPLINARY ACTION

This notice is to inform you of the Company's recognition of what it deems insubordination. The intent is to define for you the seriousness of the situation so that you may take immediate corrective action.

The Company requires that employees follow direction and respect the level of authority and responsibility of their manager as part of their obligation to themselves, the company and to other employees. Each individual employee affects, not only the Company’s ability to provide our clients with quality service and performance but also impact the growth potential and th interests of other employees invested in the success of the Company and program.

As of the date of this notice, we have recorded this as an occurrence and a copy of this disciplinary action form has been placed in your personnel file with human resources.

Further occurrences of may result in further disciplinary action up to and including the termination of your employment with the Company.

It is our intention that this notification will have a positive result on your future employment with the company name. It is the Companys hope that your acknowledgment of the seriousness of the situation can bring about corrective action and change.

If you would like further clarification of this or any Company policy please contact me your supervisor or you can submit additional questions to humanresources@massmarkets.com.

The Company reserves the right to skip any of the above steps up to and including termination.

NOTICE OF SCHEDULE ADHERENCE DISCIPLINARY ACTION

This notice is to inform you of the Company's recognition of what it deems a lack of schedule and/or break time adherence. The intent is to define for you the seriousness of the situation so that you may take immediate corrective action.

The Company requires that employees follow the rules surrounding breaktime, unavailable/not ready time and adhere to their schedule as closely as possible as part of their obligation to themselves, the company and to other employees. Each individual employee affects, not only the Company’s ability to provide our clients with quality service and performance but also impact the growth potential and the interests of other employees invested in the success of the Company and program.

As of the date of this notice, we have recorded this as an occurrence and a copy of this disciplinary action form has been placed in your personnel file with human resources.

Further occurrences of may result in further disciplinary action up to and including the termination of your employment with the Company.

It is our intention that this notification will have a positive result on your future employment with the company name. It is the Companys hope that your acknowledgment of the seriousness of the situation can bring about corrective action and change.

If you would like further clarification of this or any Company policy please contact me your supervisor or you can submit additional questions to humanresources@massmarkets.com.

The Company reserves the right to skip any of the above steps up to and including termination.

APPLYING THE DAF PROCESS

EMPLOYEE INFORMATION

EMPLOYEE FULL NAME *

EMPLOYEE E-MAIL *

EMPLOYEE LOCATION *

EMPLOYEE POSITION *

EMPLOYEE PROGRAM *

MCI's discipline policy and procedures are designed to provide a structured corrective action process to improve and prevent a recurrence of undesirable employee behavior and performance issues.

Outlined below are the steps of the discipline policy and procedures. MCI reserves the right to combine or skip steps depending on the facts of each situation and the nature of the offense. Some of the factors that will be considered are whether the offense is repeated despite coaching, counseling or training; the employee's work record; and the impact the conduct and performance issues have on the organization.

1st Offense = Coach & Council

2nd Offense = Verbal Warning

3nd Offense = Written Warning

4th Offense = Final Written Warning

5th Offense = Recommended Termination (Site Director's Discretion)

ATTENDANCE & ADHERENCE (AGING AND EXPIRATION OF PRIOR WARNINGS)

In the case of Attendance and Adherence DAF's only, the Warning Level that the employee is on drops down one level every 30 days without further incident. This makes it possible to be on a Final Written Warning but go down to no warnings after 120 days incident free.

Example 1

If an employee progresses to a "Written Warning" for attendance and the next week misses hours, they would progress to a "Final Written".

Example 2

If an employee progresses to a "Written Warning" for attendance but achieves their hours for the next 30 days before missing their hours again, they would receive another "Written Warning" since they would have gone down one level by achieving the expectation for 30 straight days.

Example 3

If an employee progresses to a "Written Warning" for attendance but achieves their hours for the next 90 days before missing their hours again, they would start over again with a "Coach and Council" since they would have gone down three levels, one level every 30 days.

If "Other" is selected, indicate program name:

CORRECTIVE ACTION DETAILS

DAF ISSUE DATE * +

CORRECTIVE ACTION REASON *

DATE OF OCCURRENCE * +

PERIOD BEGINNING * +

PERIOD ENDING * +

WARNING PROGRESSION LEVEL *

EMPLOYER STATEMENT *

IMPROVEMENT REQUIRED *

MANAGER INFORMATION

MANAGER FULL NAME *

MANAGER E-MAIL ADDRESS *

MANAGER SIGNATURE DATE * +

MANAGER SIGNATURE *

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EMPLOYEE ACKNOWLEDGEMENT & SIGNATURE

The above has been delivered to me and I understand the contents. I acknowledge and understand the disciplinary action being taken and the improvement required to avoid further action. I acknowledge and understand the potential consequences of failure to improve in this area and/or noncompliance.