Habitat for Humanity of Huron Valley hereby establishes a complaint procedure for all complaints, other than those related to Fair Housing issues, which will be covered by the Habitat for Humanity of Huron Valley Fair Housing Policy.
Habitat for Humanity of Huron Valley will distribute a copy of its complaint procedure to all participants in its programs, to all parties contracting for work, and to all parties filing a written complaint.
Habitat for Humanity of Huron Valley will ensure that an initial complaint is responded to by the program administrator within 15 working days of the date of the complaint.
Habitat for Humanity of Huron Valley will require that the Executive Director be informed of the complaint if the program administrator fails to resolve and recommend a resolution.
Habitat for Humanity of Huron Valley shall provide for the establishment of a review committee to be comprised of at least three people, which must hear all cases that cannot be successfully resolved by the program administrator (and Executive Director if he/she is part of the complaint procedure).
The claimant may choose to make a presentation or submit a written description (including documentation) to the committee for review.
Habitat for Humanity of Huron Valley shall notify the client in writing of the review committee's decision within 15 working days of the date of the hearing.
Habitat for Humanity of Huron Valley shall refer the dispute to the Dispute Resolution Center if the conflict is not satisfactorily resolved.
The Dispute Resolution Center
4133 Washtenaw Ave, Suite B125
Ann Arbor, MI 48107
734-794-2125 or firstname.lastname@example.org
How to File a Complaint with Habitat for Humanity of Huron Valley
Please send your written complaint to:
Sarah Teare, Community Development Director
170 Aprill Drive Suite A
Ann Arbor, MI 48103