How to Fix Microsoft Teams Webcam not Working

Webcam is a useful and easy-to-use app for remote working during this Coronavirus pandemic.
However, when the camera isn’t working.
You can’t join an online conference, it’s very annoying. But don’t worry.
In this post, we’ll walk you through to Fix Microsoft Teams Webcam not Working issue quickly
Try ths following fixes

Fix 1 – Allow access to the camera


For Windows 10 users, the first troubleshooting step is checking if Microsoft Teams has the necessary access to the camera. 

Here’s how:

1. Click the Start button and click the Settings icon.

2. Select Privacy.  

3. Click the Camera in the left pane. Then, click the Change button and set the Camera access for this device to On.

4. Scroll down and toggle on to Allow apps to access your camera.

Test Webcam to see video feed is available now. If not, move on to the next fix below.

Fix 2 – Close other apps that use your camera

Other apps like Skype, Discord, or Zoom may also take control of your camera and thus prevent it from working in Microsoft Teams.

To ensure your camera is not being used by different applications, you could just turn off all unnecessary programs.

Relaunch Microsoft Teams and see how things go. If the problem persists, check out the third fix.

Fix 3 – Check the settings of Microsoft Teams

You need to choose the exactly correct camera to make a conference call in Microsoft Teams.

Otherwise, it won’t work as expected.

Follow the steps below to adjust the settings properly:

1. Launch Microsoft Teams and start a meeting.

2. Click the icons with three dots at the upper right corner and select Device settings.

3. On the right pane, choose the correct device under Camera.

After you complete the steps, make a call to test.

If the camera remains non-working, you can troubleshoot your webcam driver with the next fix.

Fix 4 – Update your webcam driver

One of the most common causes of camera-not-working issues is an outdated or faulty webcam driver.
To get your camera back up and working at the best performance, you should update its driver to the latest.

You can download the webcam driver straight from the manufacturer’s website.
But if you don’t have the time, patience, or skills to update the driver manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it.
You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy.
But with the Pro version it takes just 2 steps (and you get full support and a 30-day money-back guarantee):
1. Download and install Driver Easy.
2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any           problem drivers.
3. Click Update All to automatically download and install the correct version of all the drivers that are missing
   or out of date on your system.
(this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Or you can click the Update button to do it for free, but it’s partly manual.

A correct and up-to-date driver is vital to the functioning of your camera, but if the device still acts up after doing this, take a look at the last fix.

Fix 5 – Reinstall Microsoft Teams

If all the solutions above fail, you could, as the last resort, reinstall Microsoft Teams.

1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run command. Then, type appwiz in the field and click OK.

2. Right-click Microsoft Teams and click Uninstall.

3. Download the latest version of Microsoft Team from the official website and install it on your PC.

You should find your webcam is now working fine with the fresh copy of Microsoft Teams.

How to fix teams camera by disabling extra devices

If the app cannot detect the camera, try disconnecting and reconnecting it to see whether that solves the problem.
You also want to close all other apps that may be accessing the camera (such as Skype or Zoom) and try restarting the computer.
If you already confirmed these troubleshooting steps, you can carry on the more advanced troubleshooting steps.

In the case that the computer has multiple webcams, try disconnecting the USB camera to see whether Microsoft Teams works with the built-in camera.
If it works, perhaps using the built-in video device is the quick alternative solution.

If for whatever reason, you must use a USB camera, you could disable the built-in video device with Device Manager, but consider that while the peripherals are disabled, you won't be able to use them with other apps.

To disable a camera on Windows 10, use these steps:

1. Open Start.

2. Search for Device Manager, and click the top result to open the app.

3. Expand the Imaging devices, Cameras, or Sound, video, and game controllers branch.

4. Right-click the webcam and select the Disable device option.

After you complete the steps, open the Microsoft Teams app to confirm you can make video calls.

You can always revert the changes by using the same instructions, but on step No. 4, make sure to select the Enable device option.

If this is a hardware issue and you need a replacement, we recommend the Logitech BRIO webcam because it's capable of 4K video and comes with Windows Hello support on Windows 10.

How to fix teams camera by enabling privacy settings

If Microsoft Teams cannot access the camera, the Windows 10 security settings are likely causing the problem.

Allow camera

To allow Teams access to the camera on Windows 10, use these steps:

1. Open Settings.

2. Click on Privacy.

3. Click on Camera.

4. Under the "Allow access to the camera on this device" section, click the Change button.

5. Turn on the Camera access for this device toggle switch.

6.Turn on the Allow apps to access your camera toggle switch.

7. Turn on the Allow desktop apps to access the camera toggle switch.

8. Once you complete the steps, the app should now have access to the webcam.

Allow microphone

If you have a camera with a built-in microphone, you may also have to allow Teams to access the audio component.

To allow Microsoft Teams to access the microphone, use these steps:

1. Open Settings.

2. Click on Privacy.

3. Click on Microphone.

4. Under the "Allow access to the microphone on this device" section, click the Change button.

5. Turn on the Microphone access for this device toggle switch.

6. Turn on the Allow apps to access your microphone section toggle switch.

7. Turn on the Allow desktop apps to access the microphone toggle switch.

After you complete the steps, the collaboration app should now have access to the microphone and webcam connected to the computer.

Configure antivirus

Antivirus and other third-party security solutions can also prevent Teams from accessing the camera.

If you use Kaspersky, for example, you may have to use these steps to allow the app access to the camera:

1. Open Kaspersky.

2. Click on Privacy Protection.

3. Turn off the Webcam Protection toggle switch.

After you complete the steps, you should now be able to make video calls without problems.

If you have a different security solution, you may have to check your software vendor support website for specific details on configuring the security settings to access the camera.

How to fix teams camera by using a web browser

Alternatively, if nothing seems to resolve the issue, and you need to attend a meeting immediately, you can use the web version of Microsoft Teams.

To start a meeting with Microsoft Teams on the web browser, use these steps:

1. Open Microsoft Teams on the web.

2. Sign in with your credentials.

3. Click the Use the web app instead option.

4. Select the organization (if applicable).

5. Click the Continue button.

6. Click on Chat.

7. Select the contact from the right pane.

8. Click the video call button in the top-right corner.

9. Click the Allow button in the notification to let the browser access the camera.

After you complete the steps, you should be able to use the camera and microphone on Microsoft Teams calls.

Browser permissions

Although using the web version of Teams may be an alternative option when dealing with problems using the desktop application, it is also important to configure the browser settings to make sure the camera and microphone work correctly.

For example, on Microsoft Edge, you can use these steps:

1. Open Microsoft Edge.

2. Click the Settings and more (three-dotted) menu.

3. Click the Settings option.

4. Click on Cookies and site permissions.

5. Click the All sites option.

6. Click the (for Teams) option.

7. Quick note: If you do not see the Microsoft Teams option, the site has permissions to the microphone and         camera.

Use the "Camera" settings and select the Allow option.

8. Use the "Microphone" settings and select the Allow option.

If you use Google Chrome, the camera settings are available on Settings > Privacy and security > Site settings.

Or if you use Mozilla Firefox, the settings are available on Options > Privacy & Security > Permissions.


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