We care about our customers. But sometimes we don't get it right. We're sorry about that.
If you have a specific situation that needs further attention, please either phone our Customer Care center at 972-432-6663 or complete this form. If you phone, a customer representative will call you back as quickly as possible, but no later than the next business day (not Sat or Sun) with either a solution or a request for more information. If you fill out the form, you will more likely be contacted via email.
Of course, we'd love to hear from you if you have general ideas for improvement, or you want to say something nice about our team. You can use this form or the phone for that as well.
Please remember that this Customer Care center applies only to the four North Dallas area stores (Dallas, Frisco, Plano and Valley Ranch/Irving). If you have concerns relating to other stores, they will be handled most quickly by calling the specific store directly.
This Customer Care form is for the four stores listed: Plano, Frisco, Dallas and Valley Ranch/Irving. If you have a concern relating to a store not on this list, please contact that store directly.
Thanks for taking the time to help us improve. If a response is required, we will be back to you as soon as possible. All submissions will be reviewed by our customer care team daily.
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